/* ====================================================================
   CanProcX Support Console — styles
   Brand: navy #0f172a · gold #d4a853
   ==================================================================== */
:root{
  --navy:#0f172a;
  --navy-2:#1e293b;
  --navy-3:#334155;
  --gold:#d4a853;
  --gold-dk:#b8923f;
  --paper:#f6f7f9;
  --card:#ffffff;
  --ink:#0f172a;
  --ink-soft:#475569;
  --line:#e2e8f0;
  --ok:#16a34a;
  --err:#dc2626;
  --warn:#d97706;
  --radius:14px;
  --shadow:0 1px 3px rgba(15,23,42,.08), 0 8px 24px rgba(15,23,42,.06);
}

*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  font-family:'Inter',system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
  background:var(--paper);
  color:var(--ink);
  -webkit-font-smoothing:antialiased;
}
.hidden{display:none !important}

/* ---------- Buttons ---------- */
.btn{
  font:inherit;font-weight:600;cursor:pointer;border:none;border-radius:10px;
  padding:10px 16px;transition:transform .05s ease,background .15s,box-shadow .15s,opacity .15s;
  display:inline-flex;align-items:center;justify-content:center;gap:8px;
}
.btn:active{transform:translateY(1px)}
.btn:disabled{opacity:.55;cursor:not-allowed}
.btn-primary{background:var(--gold);color:var(--navy)}
.btn-primary:hover{background:var(--gold-dk)}
.btn-outline{background:transparent;color:var(--navy);border:1.5px solid var(--line)}
.btn-outline:hover{border-color:var(--navy-3);background:#fff}
.btn-ghost{background:transparent;color:#cbd5e1}
.btn-ghost:hover{color:#fff}
.btn-google{background:#fff;color:#1f2937;border:1.5px solid var(--line);width:100%}
.btn-google:hover{background:#f8fafc}
.btn-danger{background:#fff;color:var(--err);border:1.5px solid #fecaca}
.btn-danger:hover{background:#fef2f2}
.btn-sm{padding:7px 12px;font-size:13px}

/* ---------- Top bar ---------- */
.topbar{
  position:sticky;top:0;z-index:30;
  display:flex;align-items:center;justify-content:space-between;
  background:var(--navy);color:#fff;padding:12px 24px;
  box-shadow:0 2px 10px rgba(15,23,42,.18);
}
.brand{display:flex;flex-direction:column;line-height:1.1}
.brand-mark{font-weight:800;letter-spacing:.3px;color:#fff;font-size:18px}
.brand-mark .gold,.brand-mark.big{color:var(--gold)}
.brand-mark.big{font-size:30px}
.brand-sub{font-size:11px;color:var(--gold);text-transform:uppercase;letter-spacing:1.5px;margin-top:2px}
.topbar-right{display:flex;align-items:center;gap:14px}
.user-email{font-size:13px;color:#cbd5e1}

/* ---------- Login ---------- */
.login-wrap,.gate-wrap{
  min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;
  background:radial-gradient(1200px 600px at 50% -10%, #1e293b 0%, #0f172a 60%);
}
.login-card{
  width:100%;max-width:400px;background:var(--card);border-radius:18px;
  padding:36px 30px;box-shadow:0 20px 60px rgba(0,0,0,.35);
}
.login-brand{text-align:center;margin-bottom:22px}
.login-brand .brand-mark{color:var(--navy)}
.login-tag{margin:6px 0 0;color:var(--ink-soft);font-size:13px;text-transform:uppercase;letter-spacing:2px}
.login-form{display:flex;flex-direction:column;gap:14px}
.field{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--ink-soft)}
.field input{
  font:inherit;font-weight:500;padding:11px 13px;border:1.5px solid var(--line);
  border-radius:10px;color:var(--ink);background:#fff;
}
.field input:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(212,168,83,.18)}
.login-actions{display:flex;gap:10px;margin-top:4px}
.login-actions .btn{flex:1}
.google-wrap{margin-top:18px}
.divider{display:flex;align-items:center;text-align:center;color:#94a3b8;font-size:12px;margin:16px 0}
.divider::before,.divider::after{content:"";flex:1;height:1px;background:var(--line)}
.divider span{padding:0 12px}
.login-foot{text-align:center;color:#94a3b8;font-size:12px;margin:20px 0 0}
.form-error{
  background:#fef2f2;color:var(--err);border:1px solid #fecaca;border-radius:10px;
  padding:10px 12px;font-size:13px;margin:0 0 14px;
}

/* ---------- Access gate ---------- */
.gate-card{
  width:100%;max-width:460px;background:var(--card);border-radius:18px;padding:40px 34px;
  text-align:center;box-shadow:0 20px 60px rgba(0,0,0,.35);
}
.gate-icon{font-size:40px;margin-bottom:8px}
.gate-card h1{font-size:22px;margin:6px 0 12px;color:var(--navy)}
.gate-card p{color:var(--ink-soft);font-size:14px;margin:6px 0;line-height:1.5}
.gate-email-line{margin-top:18px !important;font-weight:600;color:var(--navy) !important}
.gate-email{
  font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:15px;font-weight:600;
  background:var(--paper);border:1.5px dashed var(--gold);border-radius:10px;
  padding:12px;margin:10px 0 16px;color:var(--navy);word-break:break-all;
}
.gate-actions{display:flex;gap:10px;justify-content:center;margin-top:22px;flex-wrap:wrap}

/* ---------- Dashboard ---------- */
.dash{max-width:1080px;margin:0 auto;padding:24px 24px 80px}
/* CRM is data-dense — give the kanban room to breathe on large screens. */
.dash:has(#crmPanel:not(.hidden)){max-width:1400px}
.tabs{display:flex;gap:6px;border-bottom:2px solid var(--line);margin-bottom:24px}
.tab{
  font:inherit;font-weight:600;font-size:15px;background:none;border:none;cursor:pointer;
  padding:12px 18px;color:var(--ink-soft);border-bottom:3px solid transparent;margin-bottom:-2px;
  display:flex;align-items:center;gap:8px;
}
.tab:hover{color:var(--navy)}
.tab.active{color:var(--navy);border-bottom-color:var(--gold)}
.pill{
  background:var(--gold);color:var(--navy);font-size:12px;font-weight:700;
  border-radius:999px;padding:1px 9px;min-width:22px;text-align:center;
}
.history-filter{display:flex;gap:8px;margin-bottom:18px}
.chip{
  font:inherit;font-size:13px;font-weight:600;cursor:pointer;border:1.5px solid var(--line);
  background:#fff;color:var(--ink-soft);border-radius:999px;padding:6px 14px;
}
.chip.active{background:var(--navy);color:#fff;border-color:var(--navy)}

.card-grid{display:flex;flex-direction:column;gap:18px}

/* ---------- Ticket card ---------- */
.ticket{
  background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);overflow:hidden;
}
.ticket-head{
  display:flex;justify-content:space-between;align-items:flex-start;gap:12px;
  padding:16px 20px;border-bottom:1px solid var(--line);background:#fbfcfe;
}
.ticket-subject{font-size:16px;font-weight:700;color:var(--navy);margin:0 0 4px}
.ticket-meta{font-size:13px;color:var(--ink-soft);display:flex;gap:10px;flex-wrap:wrap}
.ticket-meta .from{font-weight:600;color:var(--navy-2)}
.badge{
  font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;
  padding:4px 10px;border-radius:999px;white-space:nowrap;
}
.badge-pending{background:#fef3c7;color:#92400e}
.badge-sent{background:#dcfce7;color:#166534}
.badge-rejected{background:#fee2e2;color:#991b1b}

.ticket-body{padding:18px 20px}
.section-label{
  font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;
  color:#94a3b8;margin:0 0 7px;
}
.original-body{
  background:var(--paper);border:1px solid var(--line);border-radius:10px;
  padding:13px 15px;font-size:14px;line-height:1.55;color:var(--navy-2);
  white-space:pre-wrap;word-break:break-word;max-height:240px;overflow:auto;margin-bottom:18px;
}
.reply-area{
  width:100%;min-height:180px;resize:vertical;font:inherit;font-size:14px;line-height:1.55;
  padding:13px 15px;border:1.5px solid var(--line);border-radius:10px;color:var(--ink);
  background:#fffdf8;
}
.reply-area:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(212,168,83,.16)}
.reply-area[readonly]{background:var(--paper);color:var(--navy-2)}
.reply-static{
  background:var(--paper);border:1px solid var(--line);border-radius:10px;padding:13px 15px;
  font-size:14px;line-height:1.55;white-space:pre-wrap;word-break:break-word;color:var(--navy-2);
}

.sources{margin-top:16px}
.source-chips{display:flex;flex-wrap:wrap;gap:8px}
.source-chip{
  font-size:12px;background:#eef2ff;color:#3730a3;border:1px solid #e0e7ff;
  border-radius:8px;padding:5px 10px;font-weight:500;
}
.source-chip .src-id{font-family:ui-monospace,monospace;opacity:.75}
.no-sources{font-size:13px;color:#94a3b8;font-style:italic}

.ticket-actions{
  display:flex;gap:10px;flex-wrap:wrap;padding:16px 20px;border-top:1px solid var(--line);
  background:#fbfcfe;
}
.ticket-actions .spacer{flex:1}

/* ---------- Consultant certification-test status ---------- */
.cert-test{
  display:inline-flex;align-items:center;font-size:12.5px;font-weight:700;
  border-radius:999px;padding:6px 12px;white-space:nowrap;align-self:center;
}
.cert-test-pass{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}
.cert-test-fail{background:#fffbeb;color:#92400e;border:1px solid #fde68a}
.cert-test-none{background:#f1f5f9;color:#64748b;border:1px solid #e2e8f0}
.cert-test-note{
  margin:0;padding:0 20px 14px;font-size:11.5px;color:#94a3b8;background:#fbfcfe;
}

/* ---------- Empty state ---------- */
.empty-state{text-align:center;padding:60px 20px;color:var(--ink-soft)}
.empty-icon{font-size:44px;margin-bottom:10px}
.empty-state h2{margin:6px 0;color:var(--navy);font-size:20px}
.empty-state p{margin:0;font-size:14px}

/* ---------- Toasts ---------- */
.toasts{position:fixed;bottom:24px;right:24px;z-index:60;display:flex;flex-direction:column;gap:10px}
.toast{
  min-width:240px;max-width:360px;padding:13px 16px;border-radius:12px;color:#fff;
  font-size:14px;font-weight:500;box-shadow:0 10px 30px rgba(0,0,0,.25);
  animation:slideIn .22s ease;display:flex;align-items:center;gap:10px;
}
.toast-ok{background:var(--ok)}
.toast-err{background:var(--err)}
.toast-info{background:var(--navy-2)}
@keyframes slideIn{from{transform:translateX(20px);opacity:0}to{transform:translateX(0);opacity:1}}

/* ---------- Spinner ---------- */
.spin{
  width:15px;height:15px;border:2px solid rgba(15,23,42,.25);border-top-color:var(--navy);
  border-radius:50%;animation:rot .7s linear infinite;display:inline-block;
}
@keyframes rot{to{transform:rotate(360deg)}}

/* ---------- Sending (approved, send in flight) ---------- */
.ticket.sending{position:relative;pointer-events:none}
.ticket.sending::after{
  content:"Sending…";
  position:absolute;inset:0;display:flex;align-items:center;justify-content:center;
  background:rgba(255,255,255,.72);color:var(--navy);font-weight:600;font-size:14px;
  border-radius:inherit;backdrop-filter:blur(1px);z-index:2;
}

/* ====================================================================
   CRM / Business-development tracker (admin-only tab)
   ==================================================================== */

/* ---- Stats strip ---- */
.crm-stats{
  display:grid;grid-template-columns:1.6fr 1fr 1fr 1fr;
  gap:14px;margin-bottom:24px;
}
.crm-stat{
  position:relative;background:var(--card);border:1px solid var(--line);
  border-radius:16px;padding:18px 20px;
  box-shadow:0 1px 2px rgba(15,23,42,.05), 0 10px 28px rgba(15,23,42,.05);
  transition:box-shadow .18s, transform .12s;
}
.crm-stat:hover{box-shadow:0 2px 4px rgba(15,23,42,.07), 0 16px 40px rgba(15,23,42,.09);transform:translateY(-1px)}
/* Subtle accent bar on the left edge of each card */
.crm-stat::before{
  content:"";position:absolute;left:0;top:14px;bottom:14px;width:3px;
  border-radius:3px;background:var(--line);
}
.crm-stat.accent::before{background:var(--gold)}
.crm-stat.win::before{background:var(--ok)}
.crm-stat .stat-label{
  font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;
  color:#94a3b8;margin:0 0 8px;
}
.crm-stat .stat-value{font-size:28px;font-weight:800;color:var(--navy);line-height:1.05;letter-spacing:-.5px}
.crm-stat .stat-sub{font-size:12px;color:var(--ink-soft);margin-top:5px}
.crm-stat.accent .stat-value{color:var(--gold-dk)}
.crm-stat.win .stat-value{color:var(--ok)}

/* Stage breakdown pills inside the Total-deals card */
.stage-pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}
.stage-pill{
  display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;
  color:var(--navy-2);background:#fff;border:1px solid var(--line);
  border-radius:999px;padding:4px 9px 4px 8px;line-height:1;
}
.stage-pill .stage-dot{
  width:8px;height:8px;border-radius:50%;background:var(--pill,#64748b);flex:0 0 auto;
}
.stage-pill .stage-pill-count{
  font-weight:800;color:#fff;background:var(--pill,#64748b);
  border-radius:999px;min-width:18px;text-align:center;padding:1px 6px;font-size:11px;
}

/* ---- Toolbar ---- */
.crm-toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:20px}
.crm-toolbar .spacer{flex:1}
.crm-search{
  font:inherit;font-size:14px;padding:9px 13px;border:1.5px solid var(--line);
  border-radius:10px;color:var(--ink);background:#fff;min-width:240px;flex:1;max-width:360px;
}
.crm-search:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(212,168,83,.16)}
.crm-select{
  font:inherit;font-size:13px;font-weight:600;padding:9px 12px;border:1.5px solid var(--line);
  border-radius:10px;color:var(--ink-soft);background:#fff;cursor:pointer;
}
.crm-select:focus{outline:none;border-color:var(--gold)}

/* ---- Kanban board ---- */
.crm-board{
  display:grid;grid-template-columns:repeat(6,minmax(210px,1fr));gap:16px;
  align-items:start;overflow-x:auto;padding-bottom:10px;
}
.crm-col{
  position:relative;background:#f8fafc;border:1px solid var(--line);border-radius:14px;
  display:flex;flex-direction:column;min-height:140px;overflow:hidden;
  transition:box-shadow .15s, border-color .15s;
}
/* Top stage stripe across the whole column */
.crm-col::before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--stage,#64748b)}
.crm-col.drag-over{border-color:var(--stage,var(--gold));box-shadow:0 0 0 3px color-mix(in srgb, var(--stage, var(--gold)) 22%, transparent);background:#fff}
.crm-col-head{
  display:flex;align-items:center;justify-content:space-between;gap:8px;
  padding:13px 14px 9px;
}
.crm-col-title{
  display:flex;align-items:center;gap:7px;
  font-size:12.5px;font-weight:700;color:var(--navy);text-transform:uppercase;letter-spacing:.6px;
}
.crm-col-dot{width:9px;height:9px;border-radius:50%;background:var(--stage,#64748b);flex:0 0 auto}
.crm-col-count{
  font-size:11px;font-weight:800;color:#fff;background:var(--stage,#64748b);
  border-radius:999px;min-width:22px;text-align:center;padding:2px 8px;
}
.crm-col-sum{font-size:11px;font-weight:600;color:var(--ink-soft);padding:0 14px 10px}
.crm-col-body{display:flex;flex-direction:column;gap:11px;padding:0 11px 12px;flex:1}
.crm-col-empty{
  border:1.5px dashed #cbd5e1;border-radius:10px;color:#94a3b8;
  font-size:12px;font-weight:600;text-align:center;padding:18px 8px;background:rgba(255,255,255,.4);
}
/* Per-stage color token drives stripe, dot, count badge, drop highlight */
.crm-col[data-stage="New"]       {--stage:#64748b}
.crm-col[data-stage="Contacted"] {--stage:#3b82f6}
.crm-col[data-stage="Qualified"] {--stage:#8b5cf6}
.crm-col[data-stage="Proposal"]  {--stage:#d4a853}
.crm-col[data-stage="Won"]       {--stage:#16a34a}
.crm-col[data-stage="Lost"]      {--stage:#dc2626}

/* ---- Deal card ---- */
.deal-card{
  background:var(--card);border:1px solid var(--line);border-radius:12px;
  padding:13px 14px;box-shadow:0 1px 2px rgba(15,23,42,.05);cursor:pointer;
  transition:box-shadow .14s,transform .06s,border-color .14s;
}
.deal-card:hover{box-shadow:0 4px 14px rgba(15,23,42,.10);border-color:#cbd5e1;transform:translateY(-1px)}
.deal-card:active{transform:scale(.99);cursor:grabbing}
.deal-card.dragging{opacity:.45;box-shadow:0 8px 24px rgba(15,23,42,.18)}
.deal-card .deal-company{font-size:14px;font-weight:700;color:var(--navy);margin:0 0 3px;line-height:1.3}
.deal-card .deal-contact{font-size:12px;color:var(--ink-soft);margin:0 0 9px;line-height:1.4;word-break:break-word}
.deal-card .deal-email{color:#94a3b8}
.deal-card .deal-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:10px}
.deal-value{font-size:13.5px;font-weight:800;color:var(--gold-dk);letter-spacing:-.2px}
.deal-value-none{color:#cbd5e1;font-weight:600;font-style:italic}
.deal-avatar{
  width:26px;height:26px;border-radius:50%;background:var(--av,#475569);color:#fff;
  font-size:10.5px;font-weight:800;letter-spacing:.3px;
  display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;
  box-shadow:0 1px 2px rgba(15,23,42,.18);
}
.deal-next{
  font-size:11px;color:var(--navy-2);margin-top:9px;display:flex;align-items:center;gap:6px;
  background:#f1f5f9;border-radius:8px;padding:5px 9px;font-weight:500;
}
.deal-next > span:first-child{color:var(--gold-dk);font-weight:800}
.deal-next.overdue{background:#fef2f2;color:var(--err)}
.deal-next.overdue > span:first-child{color:var(--err)}
.deal-tags{display:flex;flex-wrap:wrap;gap:5px;margin-top:9px}
.deal-tag{
  font-size:10.5px;font-weight:600;background:#f1f5f9;color:var(--navy-2);
  border:1px solid var(--line);border-radius:7px;padding:3px 8px;
}

/* ---- Detail panel ---- */
.crm-detail-body{padding:20px 22px}
.crm-detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px 22px;margin-bottom:18px}
.crm-span-2{grid-column:1 / -1}
.crm-detail-grid .field span{font-size:12px}
.crm-detail-grid .field input,
.crm-detail-grid .field select{
  font:inherit;font-weight:500;padding:9px 11px;border:1.5px solid var(--line);
  border-radius:9px;color:var(--ink);background:#fff;
}
.crm-detail-grid .field input:focus,
.crm-detail-grid .field select:focus{
  outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(212,168,83,.16)
}
.crm-detail-actions{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:20px}
.crm-detail-actions .spacer{flex:1}

/* Notes timeline */
.crm-notes-head{
  font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;
  color:#94a3b8;margin:18px 0 10px;border-top:1px solid var(--line);padding-top:16px;
}
.crm-note-add{display:flex;gap:8px;margin-bottom:14px}
.crm-note-add textarea{
  flex:1;min-height:54px;resize:vertical;font:inherit;font-size:14px;line-height:1.5;
  padding:9px 12px;border:1.5px solid var(--line);border-radius:9px;background:#fffdf8;
}
.crm-note-add textarea:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(212,168,83,.16)}
.crm-notes-list{display:flex;flex-direction:column;gap:10px}
.crm-note{
  background:var(--paper);border:1px solid var(--line);border-radius:10px;padding:11px 13px;
}
.crm-note .note-text{font-size:14px;line-height:1.5;color:var(--navy-2);white-space:pre-wrap;word-break:break-word}
.crm-note .note-meta{font-size:11px;color:#94a3b8;margin-top:6px}
.crm-notes-empty{font-size:13px;color:#94a3b8;font-style:italic}

/* ---- Modals ---- */
.modal-overlay{
  position:fixed;inset:0;z-index:50;background:rgba(15,23,42,.55);
  display:flex;align-items:flex-start;justify-content:center;padding:40px 20px;
  overflow-y:auto;backdrop-filter:blur(2px);
}
.modal-card{
  width:100%;max-width:560px;background:var(--card);border-radius:16px;
  box-shadow:0 24px 70px rgba(0,0,0,.4);animation:slideUp .2s ease;
}
.modal-card-wide{max-width:680px}
@keyframes slideUp{from{transform:translateY(14px);opacity:0}to{transform:translateY(0);opacity:1}}
.modal-head{
  display:flex;align-items:center;justify-content:space-between;
  padding:18px 22px;border-bottom:1px solid var(--line);
}
.modal-head h2{margin:0;font-size:19px;color:var(--navy)}
.modal-close{
  background:none;border:none;font-size:26px;line-height:1;color:var(--ink-soft);
  cursor:pointer;padding:0 4px;border-radius:8px;
}
.modal-close:hover{color:var(--navy)}
.crm-form{padding:20px 22px}
.crm-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px}
.modal-actions{display:flex;gap:10px;margin-top:20px}
.modal-actions .btn{flex:1}

/* ---------- Responsive ---------- */
@media (max-width:640px){
  .topbar{padding:10px 16px}
  .user-email{display:none}
  .dash{padding:18px 14px 60px}
  .ticket-head{flex-direction:column}
  .ticket-actions{flex-direction:column}
  .ticket-actions .btn{width:100%}
  .ticket-actions .spacer{display:none}
  .crm-stats{grid-template-columns:1fr 1fr}
  .crm-stat.crm-stat-wide{grid-column:1 / -1}
  .crm-board{grid-template-columns:repeat(6,minmax(200px,1fr))}
  .crm-form-grid,.crm-detail-grid{grid-template-columns:1fr}
  .crm-toolbar .spacer{display:none}
  .crm-search{max-width:none}
}
@media (max-width:1000px) and (min-width:641px){
  .crm-stats{grid-template-columns:repeat(2,1fr)}
  .crm-stat.crm-stat-wide{grid-column:1 / -1}
}